Patient Liaison

We are looking for a Medical Secretary/ Receptionist to join our growing and dynamic Plastic Surgery practice. Reporting to the Practice Manager, the Medical Receptionist is responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team. Their duties include greeting and assisting patients, answering patient calls, scheduling and confirming patient appointments, and filing charts.

The Medical Receptionist will work for Boston Center for Plastic Surgery, the premier cosmetic and plastic surgery practice in Boston.

 Telephone and Greeting:

• Answer telephone calls promptly and in a friendly, professional manner.
• Triages all calls to appropriate personnel.
• Welcome patients with a friendly and courteous attitude.
• Make appointments and follow up appointments for all providers as needed

  Administrative:

• Scan required documents into patient’s electronic chart.
• File charts accurately.
• Assist in general office duties and other duties as required.

Other Responsibilities:

• Perform check in and check out.
• Print schedules for providers on a daily basis along with printing dictation.
• Review medical records for next day’s appointments.
• Keep waiting room free of expired magazines, litter, and keeps organized.
• See that the phone is answered before the third ring at all times.
• Collect and respond to messages left on the voicemail and via Solution Reach.
• Provide special instructions to patients upon leaving such as follow-up details.
• Schedule return appointments for follow-up.
• Explain all fees and patient financial responsibility.
• Collect fee for services.
• Ensure patient satisfaction.
• Assist with payment reconciliation daily for fees collected.

Minimum Qualifications:

• 2 years’ experience in a medical office/physician practice.
• High School Diploma / GED equivalent required.
• Able to provide a high level of customer service in a fast-paced environment.
• Prior experience working with cosmetic dermatology or plastic surgery is preferred but not mandatory.

Skills, Knowledge, & Abilities:

• Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email)
• Superior written, verbal and customer service skills
• Ability to multi-task / prioritize

Pay range $25 to $33 per hour