Patient Care Consultant, Plastic Surgery

Are you someone who loves connecting with people, thrives in a beautiful environment, and has a passion for aesthetics? We’re looking for a vibrant, relationship-driven, and sales-oriented Patient Care Coordinator (PCC) to join our team at Boston Center for Plastic Surgery, Boston’s top destination for aesthetic transformation.  

As the Patient Care Coordinator you are a trusted guide in a patient’s surgical journey, and a key player in growing top-tier plastic surgeons’ practices. You will serve as the first impression, the trusted advisor, and the seamless coordinator for patients exploring cosmetic surgery. If you're the type of person who lights up a room, can talk to anyone, and genuinely loves helping others, this may be the best job you’ve ever had.  

Why This Role? 

Because it combines everything you love: working with a highly respected, being surrounded by a team that values beauty, service, and connection; and having a front-row seat to the confidence transformations that change lives. 

You'll be the warm, knowledgeable presence that guides patients through their journey.  From their very first inquiry to their final follow-up (if ever there is a such thing). It's a role that’s equal parts concierge, educator, and advocate. 

• Be the warm, confident, and knowledgeable first point of contact for all patient inquiries (phone, face-to-face, virtual). 
• Help patients feel at ease as they explore surgical and non-surgical options 
• Convert leads into bookings by building real relationships and speaking authentically to patients’ needs, fears, and goals. 
• Act as a strategic sales driver, managing the lead pipeline and maximizing consultation-to-surgery conversions. 
• Educate patients on procedures, timelines, financials, expectations, and care plans with empathy and clarity. 
• Provide white-glove service while communicating complex information in simple, reassuring terms. 
• Collaborate closely with our surgeon and clinical team to deliver outstanding care 
• Ensure every touchpoint of the patient experience is seamless and five-star 
• Generate accurate surgical quotes using superbills and Nextech EMR, based on surgeon recommendations. 
• Collect and apply deposits/payments, ensuring full transparency and compliance with financial processes. 
• Partner with the marketing and clinical teams to support campaigns, promotions, and patient education initiatives. 
• Coordinate all aspects of the patient’s journey: pre-op visits, surgical scheduling, clearances, post-op follow-ups. 
• Ensure all documentation is complete, current, and compliant (ID’s, medical consents, clearances, etc.). 

What We’re Looking For: 

• A people-person who truly enjoys connecting with others 
• Highly polished and professional, yet warm and approachable 
• Someone with a strong sense of aesthetics and appreciation for beauty 
• A proactive, detail-oriented team player who thrives in a fast-paced setting 
• Previous experience in customer service, hospitality, aesthetics, or sales is a plus 

Why You’ll Love Working Here: 

• A supportive, inspiring team culture that values kindness, growth, and excellence 
• A gorgeous, high-end work environment in Boston’s most prestigious aesthetic practice 
• The opportunity to learn from one of New England’s top plastic surgeons 
• Competitive compensation, performance incentives, and room to grow 
• A role that feels meaningful, fulfilling, and genuinely fun 
• If you’re ready to turn your people skills and passion for aesthetics into a career you love, we’d love to meet you. 
• To apply, please send your resume and a brief note about what draws you to this role. 

Pay range 70-95K annually