Patient Navigator and Aesthetic Coordinator

To serve as the primary point of contact for patients at the Boston Center for Plastic Surgery, ensuring a seamless and positive experience throughout their care journey. This role combines patient navigation with aesthetic coordination, offering guidance, education, and support related to both surgical and non-surgical treatments. The Patient Navigator and Aesthetic Coordinator will promote the practice’s cosmetic services, fostering patient engagement and satisfaction while supporting the growth of the practice.

Patient Navigation

• Serve as a dedicated resource for patients, providing personalized guidance throughout their care journey, from initial consultation to post-procedure follow-up.
• Educate patients on surgical and non-surgical options, addressing questions and concerns with empathy and accuracy.
• Coordinate pre-operative and post-operative care, ensuring patients understand preparation and recovery processes.
• Act as a liaison between patients and clinical staff, facilitating clear and timely communication.
• Monitor and follow up with patients to ensure compliance with care plans and optimal outcomes.
• Assist in managing patient expectations by providing realistic timelines, outcomes, and potential costs.

Aesthetic Coordination

• Promote the practice’s aesthetic services, including injectables, skincare treatments, and surgical procedures.
• Educate patients on available treatments, benefits, and post-treatment care.
• Coordinate and schedule aesthetic appointments, ensuring optimal use of provider time and patient satisfaction.
• Maintain awareness of seasonal promotions, treatment packages, and loyalty programs, and proactively share these with patients.
• Manage patient inquiries related to aesthetic services, offering brochures, samples, or referrals to clinical staff when necessary.
• Stay updated on industry trends and advancements in cosmetic and aesthetic treatments.

Administrative and Operational Support

• Ensure accurate scheduling and patient records using the practice’s management systems.
• Coordinate insurance verifications for surgical procedures and discuss payment options for non-covered services.
• Track and manage patient leads, ensuring timely follow-up and conversion into scheduled appointments.
• Maintain and organize marketing materials, patient brochures, and educational tools.
• Ensure the office environment is welcoming, clean, and reflective of the high-quality care provided.

Confidentiality and Professionalism

• Maintain strict confidentiality in handling patient information, adhering to HIPAA and practice policies.
• Exhibit professionalism and discretion in all patient interactions and communications.

Team Collaboration

• Collaborate with surgeons, aesthetic providers, and office staff to ensure a cohesive and efficient workflow.
• Participate in team meetings to provide feedback on patient experiences and identify areas for improvement.
• Support the practice’s marketing efforts by sharing patient success stories (with consent) and promoting new services.

Key Competencies and Skills

• Strong interpersonal and communication skills, with a patient-centered approach.
• Sales and marketing acumen to promote aesthetic services effectively.
• Organizational and multitasking skills to manage patient schedules and follow-ups.
• Ability to provide empathetic and professional support to patients throughout their care journey.
• Proficiency in practice management systems and general computer applications (e.g., Microsoft Office).
• Familiarity with plastic surgery and aesthetic procedures, including injectables and skincare treatments.

Requirements

• Previous experience in a healthcare, aesthetics, or customer service role, preferably in a plastic surgery or cosmetic practice.
• Knowledge of cosmetic and reconstructive procedures is highly desirable.
• Certification or training in aesthetics or medical assisting is a plus.
• Ability to work flexible hours, including evenings or weekends, to accommodate patient needs.

Salary Range: $70,000 - 90,000/year